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Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in good condition. The packaging should also be in the original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. SERA Marketing will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, the customer will receive their refund within 7 days after the confirmation.

Please return your purchase to the following address:
      SERA MARKETING 

      Lot 287 Jalan Pengkalan Chepa

      Taman Uda Murni

      15400 Kota Bharu  Kelantan

Please contact us at  serasilvery@gmail.com or 0189860168 if you have any questions or doubts.